A good place to start if you have a technical question, is www.ning.com/help
If you don't find an answer there, or your question relates to some aspect of the Ooooby community then ask it here, and wait a while and someone will get back to you.
If you think you have an answer to someone's question, please DO jump in and help them out.
Sorry Vivienne I am unable to help you but I have the same problem. Someone has asked to be my friend, I clicked on the email link and there is nothing there. Hopefully some kind person will help us both out.